How much will shipping cost?
We use FedEx priority overnight service for all of our deliveries. There is no change for purchases above $350. For purchases less than $350 the shi[ppign cos is calculated according to the zip code we are shipping to. As an option we have local pick up available that is free of charge.
Do you ship international orders?
At this moment we provide shipping only wilting USA.
Do you deliver on Saturdays?
Saturday delivery is available. For Next Day Delivery only and an additional delivery fee will apply. To ensure Saturday Delivery you must check the appropriate box during checkout. Please note: all Saturday Deliveries must be placed by Friday 12:00 PM EST.
Will my order stay fresh during shipping?
OLMA is committed to delivering safe, fresh products. To ensure this, we are continually improving our unique packaging system. We use airtight, fully-insulated, and temperature-retaining system that keeps all contents cool. This technology retains products’ temperatures for a full 24 hours in air temperatures up to 105 degrees Fahrenheit, and for full 48 hours in air temperatures of up to 90 degrees. We proudly guarantee that all food products you receive from OlmaFood.com are just as fresh as when they left our facilities.
How will my order stay fresh during shipping?
Our unique shipping system utilizes a reusable, seamless, molded polystyrene cooler chest, accompanied by a nontoxic refrigerant gel pack and dry ice chips. All perishable foods are temperature-controlled within the cooler, which is then encased in an outer cardboard shipping container. To further prevent any temperature escalation, we fill any remaining areas with filler to minimize any air circulation. Additionally, this cooler and refrigerant gel packs are reusable—so you may use them to your heart’s content! Please note that during the colder winter months, OlmaFood.com may use a slightly different for shipping method to colder states.
Portions of certain products may be frozen due to any potential delays in transport. Additionally, some products may be treated with a thermal treatment to preserve taste and freshness.
OLMA requests that someone be available at time of delivery to sign for and receive the package, and refrigerate any perishable products ASAP. If the package is left at the door, OlmaFood.com will not be able to take responsibility if any perishable products spoil.
To fully enjoy your gourmet products’ full range of flavor and freshness, be sure to prepare for your delivery—in advance—and have someone ready to receive the order.
Will you ship to a PO Box?
No delivery to P.O. Boxes or APO/FPO: Sorry for any inconvenience!
What if I’m not satisfied with the product I received?
All products are guaranteed to be fresh. However, they must be inspected immediately upon arrival—as credit will NOT be granted if unsatisfactory items are discarded or consumed (even partially). If you want to return any item, please keep all packaging intact. Also, all return claims must be made within 24 hrs of shipment receipt. At that time, a return authorization code will be issued. Once we receive and accept the claim, we will automatically resend the merchandise. Please note: returns will not be accepted without a return authorization code.
Returns must be shipped to the following address:
OLMA XXI Inc
Customer Service Department
127 42nd Street
Brooklyn, NY 11232
If you have additional questions regarding shipping, please call us at (718) 675-0706 during regular business hours, or email us.